> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ribbon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending outreach and reminders

> Invite candidates by email, SMS, or WhatsApp and manage reminders.

Invite candidates through email, SMS, or WhatsApp without sending each message individually. Customize invitations and reminders to keep next steps clear.

## Before you begin

Make sure candidates have been added to the role. See [Adding candidates](/candidates/adding-candidates).

Email outreach needs an email address. SMS and WhatsApp need a phone number. Candidates must consent to SMS and can opt out of recruiting texts and reminders.

## Send outreach

1. Open the role and click **Send outreach**, or select candidates and choose **Bulk actions → Send outreach**.
2. Use filters and select the candidates you'd like to contact.
3. Choose **email**, **SMS**, **WhatsApp**, or a combination.
4. Customize the messages, including your company, role, expected interview length, and deadline.
5. Set message timing and reminders.
6. Review previews and recipients, then send.

## Check your outreach

Open the role's **Outreach** tab to review messages, channels, recipient counts, and send dates. **Not sent yet** means outreach is set up but hasn't been sent.

The candidate list separates **Added**, **Invited**, **Completed interviews**, and **Incomplete interview attempts** to help you see who may need attention.

## Automate invitations through your ATS

You can also invite candidates automatically when they reach a selected ATS stage. See [Setting up outreach automation](https://app.mintlify.com/ribbon-198dd1e6/ribbon-198dd1e6/~/Setting-up-outreach-automation-8c64431f-0799-4c03-b862-10cb097ea4ee).

Candidates already at that stage when automation is enabled need manual outreach.


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