> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ribbon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing interview retries and technical resets

> Understand retry limits and help candidates restart after technical issues.

Retries let a candidate take the same interview again. Your settings determine how many retries are allowed, so a candidate may need your help after a technical issue.

**Only the most recent attempt is available in Ribbon. A new attempt replaces the previous one.**

## Set your retry policy

1. Open **Organization settings → Advanced** under Interviews.
2. Find **Limit interview retries**.
3. Leave it **off** for unlimited retries, or turn it **on** and choose no retries or a limit from **1 to 10**.
4. Click **Save**.

No retries creates a one-attempt experience. If the setting is **Flexible**, you can change it for an individual role under **Settings → Advanced**. Settings enforced at the organization or team level must be changed there.

## Help after a technical issue

Ask the candidate to reopen their original interview link. Whether they can retry depends on the role's status and retry settings.

Review their profile and any **Incomplete interview attempts** before resetting anything. A reset isn't needed for every interruption.

## Reset a blocked candidate

If a technical issue has left the candidate blocked by the retry limit:

1. Confirm the candidate and role are correct.
2. Download any interview records you need to keep before deleting.
3. Open the candidate's profile and click the **three dots** beside **Send message**.
4. Choose **Delete interview and send retry email**.

This deletes the existing interview and emails the candidate a fresh link.

## What does deletion remove?

Both deletion options remove the interview's **recording, transcript, scores, and summary**. Deletion can't be undone.

* **Delete interview:** Removes the interview without sending a new invitation.
* **Delete interview and send retry email:** Removes it and sends a fresh invitation.

For a data-removal request, follow your organization's approved process and confirm the scope before deleting.

If the candidate still can't continue, email [support@ribbon.ai](mailto:support@ribbon.ai) with their email address, interview link, and a short description of the issue.


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