Supported Systems
Ribbon uses Kombo to connect with a wide range of ATS platforms. Check the integrations page in your Ribbon settings for the full list of supported systems.Setting Up an Integration
Organization-Level Setup
- Go to Settings > Integrations
- Select your ATS from the list
- Follow the authorization flow to connect your account
- Once connected, you’ll see a confirmation status
Per-Interview Configuration
After connecting your ATS, configure each interview flow:- Open the interview flow settings
- Go to the Integrations tab
- Select:
- ATS Account - Which connected account to use
- Job - Link to an existing job posting
- Stage - Where to move candidates after interview completion
How It Works
Candidate Sync
When a candidate completes a Ribbon interview:- Ribbon notifies your ATS
- The candidate moves to your specified stage
- Interview data syncs to the candidate’s profile
Job Sync
Ribbon can pull your open jobs from your ATS:- Click Sync Jobs to refresh the list
- Select the job to link with your interview flow
- Stages for that job become available for selection
Integration Status
Monitor your integration health:| Status | Meaning |
|---|---|
| Connected | Integration is active and working |
| Syncing | Currently syncing data |
| Error | Connection issue - check settings |
Troubleshooting
Jobs Not Appearing
- Click Sync Jobs to refresh
- Check that the job is open/active in your ATS
- Verify your ATS permissions allow Ribbon access
Candidates Not Syncing
- Confirm the interview flow is linked to a job
- Check that a stage is selected
- Verify the candidate’s email matches your ATS records
Connection Lost
- Re-authorize the integration in Settings
- Check your ATS hasn’t revoked API access
- Contact support if issues persist
Best Practices
- Link flows to jobs - Always connect interview flows to ATS jobs for automatic syncing
- Choose appropriate stages - Pick a stage that makes sense in your workflow (e.g., “Phone Screen Complete”)
- Keep jobs synced - Refresh your job list when you add new positions
- Monitor sync status - Check the integration status periodically
What Data Syncs
Ribbon sends to your ATS:- Interview completion status
- Overall scores (if supported by your ATS)
- Link to view the full interview in Ribbon
The specific data that syncs depends on your ATS’s capabilities. Some systems support more detailed integration than others.