Managing your subscription - Ribbon API Documentation

You can review your plan, track usage, and manage billing from Organization settings → Plan and Usage. You’ll need system admin access to open organization settings.

View your plan and usage

Click your organization name in the top-left corner of Ribbon and select Organization settings.
Open Plan and Usage.
Review your current plan, role and interview limits, and any interview overage.

Upgrade or change your plan

Need more active roles, interviews, or access to additional features? Reach out to your customer contact or email support@ribbon.ai. We’ll help you find the right plan and confirm the pricing and timing of the change.

Update your billing information

Open Organization settings → Plan and Usage to access your available billing and payment settings. Update the details you need to change, then save and check that your billing information is correct. If you can’t update a payment method or invoice detail, email support@ribbon.ai. Please don’t send full card details by email.

Cancel your subscription

Open Organization settings → Plan and Usage.
Select the cancellation option.
Review the cancellation date and any remaining access, then confirm.

Before your access ends, download any candidate videos, transcripts, or summaries you’d like to keep from the three-dot menu on each candidate’s profile. If you don’t see a cancellation option or have a contracted plan, email support@ribbon.ai for help with the next steps.

Questions about a charge?

For invoice, payment, or refund questions, email support@ribbon.ai with your organization name, invoice number if available, and a short description of the issue. We’ll review your account and help clarify the next steps.