What is Ribbon?
What is Ribbon?
Ribbon is an AI-powered interview platform that helps your team learn more about candidates before moving them to the next stage. Candidates complete a voice interview on their own time, and you can review their responses, summaries, and scores afterward.
How do I create a role?
How do I create a role?
Go to Roles and follow the prompts to create a role, add your interview questions, and configure your settings. If your organization has an ATS integration, you can also create a role from your ATS.
How do I invite candidates to an interview?
How do I invite candidates to an interview?
You can share the role’s interview link or send outreach directly from Ribbon.To send outreach, select the candidates, open Bulk actions, and choose Send outreach. Follow the prompts to choose your outreach channel and send your invitations.
Does adding a candidate automatically send an invitation?
Does adding a candidate automatically send an invitation?
Adding a candidate to Ribbon doesn’t automatically send an interview invitation. You’ll need to send outreach or have an outreach automation configured.
Can I automate interview invitations through my ATS?
Can I automate interview invitations through my ATS?
If your organization has an ATS integration, you can configure outreach to send when a candidate enters a selected stage.Candidates already in that stage when you enable the automation won’t be invited automatically. You can send outreach to those candidates manually.
Can I use one interview for multiple requisitions or locations?
Can I use one interview for multiple requisitions or locations?
Yes! Multi-Req lets you link multiple requisitions or locations under one Ribbon role, so your team can use the same interview and review candidates in one place.Open the role, go to Settings → ATS, and click Link a requisition. Search for and select the requisitions you’d like to include, then click Link. You can link requisitions that haven’t been added to Ribbon yet, as well as existing active Ribbon roles.
Do candidates need to schedule their interviews?
Do candidates need to schedule their interviews?
Candidates can complete their interviews whenever works best for them, before any deadline you’ve set. There’s no need to coordinate a time with your team.
Can I require candidates to turn on their camera?
Can I require candidates to turn on their camera?
Yes. Enable Require Video in the role’s interview settings to require candidates to use their camera. They’ll be prompted to enable it before starting.
What happens if a candidate’s interview is interrupted?
What happens if a candidate’s interview is interrupted?
Candidates have up to one hour to return through their original interview link and resume.After that window, the interview is submitted with the responses they completed, and your team can see that it’s incomplete.
Who handles requests to restart or retake an interview?
Who handles requests to restart or retake an interview?
Your hiring team handles interview reset requests. Candidates should contact you directly if they need another attempt. Ribbon support can help troubleshoot technical issues.
Where can I review completed interviews?
Where can I review completed interviews?
Open the role and select a candidate to review their interview summary, scores, and transcript. Video is also available for interviews recorded with video enabled.
Where can I check my plan and interview usage?
Where can I check my plan and interview usage?
Go to Organization settings → Plan & Usage to review your subscription and usage. For billing options, select Manage Billing.
How do I report a bug or request a feature?
How do I report a bug or request a feature?
Open the support messenger in Ribbon and let us know what you’re experiencing or what you’d like to see.For a technical issue, include the affected role or candidate link, what happened, and any screenshots or error messages. For a feature request, tell us what you’re trying to accomplish and how it would help your team.