Ribbon lets you customize the AI interviewer’s voice and personality to match your company culture and the tone you want for interviews.
Available Voices
Choose from 8 distinct AI voices:
| Voice | Gender | Accent | Personality |
|---|
| Kate | Female | American | Warm, Friendly, Approachable |
| Anna | Female | Australian | Enthusiastic, Excited, Cheerful |
| Daniel | Male | American | Confident, Direct, Relaxed |
| Maria | Female | American | Clear, Strong, Understanding |
| Anthony | Male | British | Polished, Courteous, Assured |
| Amy | Female | British | Lively, Witty, Casual |
| Alexandre | Male | Quebecer | Professional, Direct, Engaging |
| Carolina | Female | Spanish | Natural, Approachable, Friendly |
Some voices may only be available on certain plans. Check your plan details for voice availability.
Personality Settings
Beyond voice selection, you can adjust how the AI behaves during interviews.
Validation Level
Control how the AI responds to candidate answers:
| Setting | Behavior |
|---|
| Challenging (1) | Asks follow-up questions, probes deeper |
| Neutral (3) | Balanced acknowledgment and follow-up |
| Validating (5) | More affirming, encouraging responses |
- Use Challenging for senior roles where you want to test depth
- Use Validating for entry-level or high-volume screening
- Use Neutral as a balanced default
Selling Level
Control how much the AI promotes the role:
| Setting | Behavior |
|---|
| Don’t sell (1) | Focuses only on evaluation questions |
| Balanced (3) | Mentions positives when relevant |
| Actively selling (5) | Enthusiastically promotes the opportunity |
- Use Actively selling when competing for talent
- Use Don’t sell for high-volume screening where you want efficiency
- Use Balanced for most standard interviews
Response Speed
Adjust the pause duration between candidate responses and AI follow-up:
- Slower (2s) - More natural, conversational pace
- Faster (0.5s) - Quicker, more efficient interviews
Additional AI Instructions
Add custom instructions that apply to all AI interactions:
- Go to your organization’s Interview Settings
- Find Additional AI Instructions
- Add any specific guidance for the AI
Examples:
- “Always ask about remote work preferences”
- “Mention our company values when relevant”
- “Keep responses concise”
These instructions are private and only used for conducting interviews.
Pronunciation Dictionary
Help the AI correctly pronounce company-specific terms:
- Go to Interview Settings
- Find Pronunciation Dictionary
- Add words with their phonetic pronunciation
This is especially useful for:
- Company names
- Product names
- Industry-specific terminology
- Names of team members mentioned in interviews
The pronunciation dictionary is managed by organization admins and applies to all interviews.
Custom Introduction & Outro
Personalize what the AI says at the beginning and end of interviews:
Introduction
The AI’s opening message to candidates. Use this to:
- Welcome candidates
- Set expectations for the interview
- Share relevant context about the role
Outro
The AI’s closing message. Use this to:
- Thank candidates for their time
- Explain next steps
- Share any important information
Both can be up to 5,000 characters and can be set at the flow level or use your organization’s defaults.
Preamble Video
Add a video that plays before the interview starts:
- Open your interview flow settings
- Find Preamble Video (marked as “New”)
- Upload your video
- Toggle to enable
This is a great way to:
- Introduce your team
- Show your office or culture
- Explain what makes your company special
- Help candidates feel more comfortable
