Custom Scoring

Documentation Index

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Ribbon automatically scores every interview on default criteria, but you can also define custom scores tailored to what matters most for your role.

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Default Scores

Every interview is automatically scored on:

• Communication - How clearly the candidate expresses themselves
• Enthusiasm & Motivation - Their interest in the role and company
• Skills & Experience - Relevant background for the position

Each default score is rated out of 5.

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Creating Custom Scores

Custom scores let you evaluate candidates on criteria specific to your role. For example:

• “Leadership Experience”
• “Technical Problem Solving”
• “Customer Empathy”
• “Startup Mentality”

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Step 1: Open your interview flow

Navigate to your interview flow. You’ll see three tabs: All candidates, Scoring, and Settings.

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Step 2: Click the Scoring tab

Click Scoring to see your default and custom scores. Default scores include General assessment and Language proficiency.

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Step 3: Add a custom score

Click + Add custom score to create a new scoring criterion. You can choose to:

• Use AI magic - Let Ribbon suggest scores based on your job description
• Start from scratch - Define your own criteria manually

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Step 4: Define your score

When creating a score, specify:

• Score Name - What you’re evaluating (e.g., “Leadership Experience”)
• Description - Guidelines for how to score (the AI uses this to evaluate)
• Scoring System - How to measure it

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Scoring Systems

Choose from three scoring systems:

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Auto-Generate Scores

Not sure what custom scores to create? Use AI magic:

1. Click + Add custom score
2. Select Use AI magic
3. The AI analyzes your job description and questions
4. Review and edit the suggested scores
5. Add the ones you want to use

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How Scoring Works

After each interview, Ribbon’s AI:

1. Reviews the full transcript
2. Evaluates the candidate against each scoring criterion
3. Assigns a score with reasoning
4. Highlights specific quotes that support the score

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Score Details

For each score, you’ll see:

• The Score - The numerical rating
• Reason Summary - Why the AI gave this score
• Highlights - Positive and negative moments with timestamps
• Candidate Quotes - Exact words from the transcript

Click any highlight to jump to that moment in the interview recording.

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Rescoring Interviews

If you update your scoring criteria, you can rescore all existing interviews:

1. Edit or add custom scores
2. Click Rescore All Interviews
3. Ribbon will reprocess all completed interviews with the new criteria

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Tips for Effective Custom Scores

• Be specific in your score descriptions - the AI uses them to evaluate
• Use binary scores for dealbreakers (e.g., “Has 5+ years experience”)
• Limit to 3-5 custom scores to keep reviews manageable
• Update descriptions if scores aren’t capturing what you intended